Your questions
ORDER
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IS IT POSSIBLE TO MODIFY MY ORDER?
Yes, it is possible to modify your order. However, you only have 24 hours to make the change.
You just have to send us a message to our email box (info@atelier-atypique.fr ) to inform us of the change to your order.
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I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
If you only receive part of your order, this is normal. Items are often sent separately. Don't worry, the rest should arrive soon!
If, after 15-20 working days, the rest of the order has not arrived, contact us via our email box (info@atelier-atypique.fr ) .
DELIVERY
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IS IT POSSIBLE TO CHANGE MY DELIVERY ADDRESS?
Yes, it is possible to change my delivery address. However, you only have 24 hours to make the change.
You just have to send us a message to our email box (info@atelier-atypique.fr ) to inform us of the change to your order.
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WHEN WILL I RECEIVE MY ORDER?
Delivery times are on average 3 to 9 working days depending on the product.
If the order has not arrived after 30 working days, contact us via our email box (info@atelier-atypique.fr ) .
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CAN I COLLECT MY ORDER FROM A UPS RELAY POINT?
No, it is not possible to collect your order from a UPS relay point.
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I HAVE NOT RECEIVED MY PACKAGE YET - WHAT SHOULD I DO?
Average delivery times are 3 to 9 working days.
If the order has not arrived after these 10-15 working days, contact us via our email box (info@atelier-atypique.fr).
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DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping in Continental Europe regardless of the value of the basket. For the rest of the world, shipping costs may vary depending on the destination and the weight of the package.
ORDER PROGRESS
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HOW TO PLACE AN ORDER?
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WAS MY ORDER PLACED SUCCESSFULLY?
After you place your order, you will receive a confirmation email directly. If you have not received it, your order has failed.
In this case you will need to restart the order.
If this does not work, contact us via our email box (info@atelier-atypique.fr).
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WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION EMAIL?
If you have not received a confirmation email, your order has not been placed.
If this does not work, contact us via our email box (info@atelier-atypique.fr).
PAYMENT AND SECURITY
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by Credit Card and via Paypal.
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WAS MY PAYMENT SUCCESSFUL?
If your payment was successful, you will receive an order confirmation email.
If you did not receive this email, please check that your email address is spelled correctly.
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ARE MY PAYMENT DETAILS SECURE?
Your payment details are well secured.
We use the leading payment provider Stripe, which ensures optimal security of your payment data.
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DO YOU STORE MY PAYMENT DETAILS?
No, we do not store your payment details.
PROMOTIONS
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HOW DO I USE MY PROMOTIONAL CODE?
When ordering, you can enter your code in the box provided for this purpose. Following this, the reduction is automatically carried out.
If it doesn't work, check that the code is spelled correctly.
COLLABORATION
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I AM AN INFLUENTIAL PERSON ON SOCIAL MEDIA - IS A COLLABORATION POSSIBLE?
Yes this is possible.
Contact us via our email address: info@atelier-atypique.fr
